Fax remains an essential tool for conveying sensitive information, especially for organizations in healthcare, government, education, and finance. As a document communications medium, it delivers security, convenience, and near-universal reach. Replacing traditional fax with a digital fax solution reduces costs, streamlines workflows, and facilitates easier regulatory compliance.
OpenText™ XM Fax™ delivers excellent ROI by eliminating the need for expensive TDM phone lines, unreliable fax devices, and their associated consumables. Faxes are sent from and delivered to employees in the manner that best suits their individual workflow. Security and compliance are improved through direct-to recipient delivery and centralized record keeping.
XM Fax allows users to send and receive faxes through any computer as well as a broad range of MFPs, EHR/EMR systems, and mobile devices with apps for both Android and iOS. This allows secured communication from literally anywhere the user can get an internet connection, as easily as sending an email, all while maintaining essential security and traceability. Whether working from home, the field, or the office, document communications remain at their fingertips.
By transitioning to XM Fax, organizations are able to shed expensive analog fax lines and discard unruly fax machines. Because faxes are sent and received digitally and only printed on demand, consumable costs (paper, toner/ink, etc.) are dramatically reduced.
By delivering faxes direct to recipients' secured devices rather than shared trays, XM Fax dramatically reduces the risk of unauthorized people seeing privileged information. All transmissions are encrypted, including those sent through MFPs. Optional zero retention is available, and all faxes are tracked in a central database for easier audits and oversight. Managed cloud deployments are certified ISO/IEC 27001:2013 and PCI DSS.
XM Fax has been designed from the ground up to facilitate compliance with key industry regulations such as HIPAA, GDPR, FERPA, PCI DSS, SOX, and others. Cloud hosting in the US, Canada, and the EU is available to meet data sovereignty requirements.
Software-Only Fax Over IP - Built around a proprietary T.38 stack, XM Fax does not require fax cards or other
specialized hardware to provide reliable, cost-effective, and secured fax service.
Broad Interoperability - XM Fax connects to all mail servers (including Microsoft Exchange), Microsoft Outlook, MFPs,
and both Android and iOS mobile devices. A variety of APIs, web services and custom python scripting are supported
to allow further integration into your organization’s processes. Virtual machines are supported on VMware, Microsoft
Hyper-V, and Citrix.
EMR/EHR Integrations - XM Fax allows users to send confidential information by fax directly from EMR/EHR solutions
without any additional software. XM Fax is Epic certified and also integrates with NextGen and Allscripts. It supports
HIPAA compliance and increases security by maintaining an audit trail. Users no longer have to waste time printing patient
information, manually faxing documents, waiting for confirmation, and filing paper copies.
Security & Regulatory Certifications - XM Fax cloud hosting is certified ISO/IEC 27001, PCI DSS, Cyber Essentials, and
CSA STAR level 1.
Flexible Deployment Options - Cloud deployments can be hosted in the US, Canada, or the EU to meet data
Powerful Administration - XM Fax includes rich administration and monitoring tools, advanced traceability through an
event log tab, and advanced SIP trunking leveraging G.711 and proprietary T.38.
Automated Routing - Via telephony (e.g. DID, CSID) and character recognition (OCR, barcodes) based methods.